Decisiv provides a cloud-based Service Relationship Management (SRM) platform that revolutionizes how the service supply chain for commercial assets communicates and collaborates. Decisiv is driving improvement in asset performance and utilization for manufacturers, service providers, and asset owners in the commercial vehicle, heavy equipment, and industrial markets. The SRM platform’s ability to harness, share, and analyze connected asset data, and to intelligently enable service management, is the key to driving asset uptime and availability. Decisiv is the partner of choice for major commercial vehicle manufacturers, including Volvo, Mack, Hino, Isuzu, Peterbilt, and Kenworth, as well as their dealers and call centers, service networks, and asset owners.
The survey has been designed to track key performance indicators for commercial vehicle parts and labor and will provide data based on fleet and service provider data from the...
The companies’ partnership is to produce a benchmarking tool designed to track key performance indicators for commercial vehicle parts and labor based on the Council's Vehicle...
Users will have the capability to submit a case to the appropriate OEM, allowing multi-brand dealers to use the same processes with all of their vehicles.
The list is CRN’s annual ranking of North American-based technology integrators, solution providers and IT consultants that have experienced significant growth over the past two...
The company has increased its communication features in SRM Case’s latest update, including the ability to receive text notifications for replies, new configurable PDF estimates...
The ATA's Technology & Maintenance Council and Decisiv have found that increasing replacement vehicles and lower fright volumes are leading to the decrease in parts and labor ...
The consulting firm reconized Decisiv's impact in service relationship management due to its service to original equipment manufacturers, fleet and asset managers, service providers...
Inconsistent application, limited adoption and misconceptions have limited the VMRS' broader value. Decisiv discusses how organizations can leverage VMRS benefits with little ...
For years, fleets have used cost-per-mile to measure how well they’re doing. While there’s no standard formula for determining cost-per-mile, most of you include some (or all)...
The implementation of an SRM platform to service and repair programs can eliminate inefficiencies while providing a competitive and financial advantage for forward thinking fleets...
Decisiv, Inc., a provider of Service Relationship Management (SRM) solutions for commercial assets, announced it is part of the newly launched Geotab Marketplace, a complement...
More than 2,000 fleet and third-party service locations in the U.S. and Canada are now leveraging the SRM technology to process 1.2 million transactions per year.
