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    An overview of the business operations in a fleet service facility or repair shop, including handling data, hiring and managing service technicians, shop management, technician training and more.

    Latest

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    Shop Management

    Shining a spotlight on overachievers

    John Hitch
    May 8, 2024
    Fleet Maintenance is proud to announce that nominations are open for the 2nd annual Overachiever of the Year Awards.
    ID 55885589 © Arne9001 | Dreamstime.com
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    Employees & Training

    The do’s and don’ts of giving feedback

    Alex Keenan
    Feb. 24, 2025
    Giving feedback can be just as difficult as receiving it, depending on your experience. Here are a few tips to make the process easier for shop managers.
    ID 333192310 © Volodymyr Tverdokhlib | Dreamstime.com
    dreamstime_xxl_333192310
    Diagnostic & Repair

    Auto repair associations introduce alternative to REPAIR Act

    Alex Keenan
    Feb. 24, 2025
    The Safety as First Emphasis (SAFE) Repair Act includes provisions for both data parity between independent shops and dealerships and consumer protections during repairs.
    UFP Industries
    Matt Brown, regional maintenance manager, at right, goes over a review with Justin Coon, at left.
    Employees & Training

    How to structure performance evaluations in the shop

    Alex Keenan
    Feb. 21, 2025
    To have the greatest impact, it helps to tailor your performance evaluations to the employee, which means putting some thought into your review frequency and questions.
    Thermo King
    Scott DeWaal was Thermo King's 2024 Top Tech Dealer Technician.
    Tech Tips

    Thermo King top techs share reefer repair tips

    Alex Keenan
    Feb. 21, 2025
    Top technicians from Thermo King dealerships share how they troubleshoot refrigerated equipment issues.

    Latest from Shop Operations

    173754069, 508582714, 1212299650 | Getty Images; 42505491 | Dreamstime
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    Stoneridge
    The MirrorEye A-pillar monitors display what you’d see in traditional mirrors, while the center monitor covers the blind spot between on the passenger side, front bumper, and rear wheel well, explained David Kracirik, Stoneridge director of NA fleet sales.
    ID 334429638 © Serhii Hryshchyshen | Dreamstime.com
    tire shop safety, shop safety tips, tire industry association
    ID 337595521 © Ken Desloover | Dreamstime.com
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    118177600 © Skypixel | Dreamstime.com
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