Rush Enterprises, Inc., which operates the largest network of commercial vehicle dealerships in North America, announced it is launching RushCare Parts Connect, a new, easy-to-use online parts ordering system which provides customers with the ability to shop for parts for all makes and models of heavy- and medium-duty trucks.
“We are proud to expand our support to customers with RushCare Parts Connect, giving them fast, convenient access to the parts they need, 24/7,” said W.M. “Rusty” Rush, Chairman, Chief Executive Officer and President Rush Enterprises, Inc. “Because this system has the ability to link to our customers’ full parts and service history, it helps ensure they find the parts they need to complete the job the first time,” he said.
With RushCare Parts Connect, customers have access to hundreds of thousands of in-stock part numbers in Rush Enterprises’ $250 million of parts inventory. Additionally, they have the ability to search millions of genuine OEM and all-makes replacement parts in the most comprehensive database of parts information available. The system provides personalized results based on each customer’s parts and service history with Rush Truck Centers and provides related and alternate parts options with each search.
“RushCare Parts Connect is an extension of the program our parts professionals use to identify parts and availability each time a customer calls,” said Mike Eppes, Managing Vice President, Parts, Rush Enterprises. “We’ve worked with our suppliers to provide full-color imagery, VMRS data and specifications, making it easy to navigate and search so our customers can use it to shop for parts wherever and whenever is most convenient for them,” Eppes said.
“RushCare Parts Connect has made parts purchasing much easier for us,” said Jess Miller, Vice President, Diamond Trucking. Brad Ritter, Shop Manager, Diamond Trucking added, “Being able to find the part I need, day or night, and arrange to have it delivered where it is needed, has been incredibly beneficial to us. Since we’ve begun using it, it has become a primary source for parts for our entire fleet,” he said.
It takes only a few moments to establish an account on www.rushtruckcenters.com and even faster for existing customers to link their account. When a customer logs in, the system automatically finds the Rush Truck Center connected with the customer account to search for local inventory. Customers can search and filter results by full or partial part numbers, and access features and benefits, price and availability. If the needed part isn’t in stock, customers can check inventory at all Rush Truck Center locations across the country. When the part is located, customers can pick it up at their nearest Rush Truck Center or have it delivered or shipped to their home or business.
“We are proud to offer our customers unparalleled reach and scale for parts for their heavy- and medium-duty trucks,” said Eppes. “RushCare Parts Connect is the natural extension of the superior service our trained Parts professionals provide each and every day,” he said.
