Ask the Expert: How can I maximize workflow while improving recruiting and retention?

1. Integrate tools and workstations

By implementing integrated tools and workstations, you’re improving efficiency and productivity while eliminating missing tools. When technicians have an organized workstation, they’re able to get more work done, faster. You have to make sure your technicians have the right tools and are equipped to do their job the best way possible. Time equals money, and saving money while maximizing productivity is key.

2. Create an environment for growth

It’s important to develop a culture of accountability that centers around organization and efficiency -- an environment that your technicians are proud of. Provide the technicians with the ability to join your team and then pay for their toolbox and tools through their paychecks. Starting technicians with trade school debt enter any job with one thing on their mind, “Who will pay me the most so I can get out of debt?” If debt is their focus, then being loyal to you won’t be. Eliminate the mountain of debt by providing them the correct equipment and allow them to pay for it through their paychecks.

3. Be transparent

There was a time when automotive service departments were off-limits to the eyes of customers. There were decent reasons for this, but mostly it was due to disorganized service departments that would leave a bad impression if a customer were to witness them. Facilities being built now are more user friendly for the customer by being more open and transparent. There is a cost to building something with more amenities, but the benefits far outweigh the cost.

Information provided by Sonic Tools