One organization’s approach to technician training and certification
Modern trucks have evolved to a level of technical complexity that forces truck service facilities to advance their approach to diagnostic, maintenance and service routines. This ever-evolving repair platform must include a more methodical and mechanically astute technician.
Engine, truck and component manufacturers have added incentives to the mix by requiring technicians to obtain certifications for performing warranty work.
TA Truck Service works diligently to keep pace by adopting OE-level certification programs. It deploys a five-phased approach to help its technicians keep their skill and knowledge up-to-speed:
- Mentor Technician Program.
- Web-based and DVD training.
- Three U.S. training centers that deliver advanced instructor-led training.
- Vendor/supplier training delivered at its truck service facilities.
- Laser like focus on getting technicians ASE certified.
The leadership at TA Truck Service believes that having certified technicians sets its service offerings apart from their competition. One of their major pillars is “Fix It Right” and they train entry-level to master-level technicians relentlessly towards that goal.
NATIONAL COMPETITION
TA leverages the training and certification of its technicians by qualifying 12 technicians per year to compete at the annual TMCSuperTech. An elite competition, it brings together the best truck service and repair technicians from U.S. OEMs, trucking companies and repair facilities to compete nationally.
TA Truck Service conducts its own internal multilayered competition in order to select the best of the best. These very accomplished technicians arrive at the TMCSuperTech event ready to compete.
TA produces a world-class video that documents the dedication of the technician to achieve the certifications and qualifications necessary to prepare for the TMCSuperTech. The video is passed along to tech schools and recruiting events to promote the professionalism and quality of its technicians, and that helps in recruiting top technical talent in the industry.
The TA Truck Service (www.ta-petro.com/amenities/truck-repair-maintenance) network includes 242 truck service facilities, more than 1,000 repair bays and more than 3,000 technicians with ASE and TIA (Tire Industry Association) certifications.
