Ryder System, a transportation, logistics, and fleet management company, has launched Torque by Ryder, a new service offering retail mobile maintenance at a business’s location with no long-term contract.
All services offered through Torque by Ryder are accessible and transacted via desktop or a mobile device to schedule, receive, track, and pay for maintenance done by Ryder’s mobile maintenance trucks and trained technicians. These services include preventive maintenance services to trucks, trailers, and liftgate applications, as well as maintenance for tires, lighting, brakes, A/C, exhaust, suspension, door, camera, electronic logging device, and collision avoidance systems. The company said the new business unit is also positioned to provide off-hours maintenance, minor repairs, and Federal DOT inspection services for fleets and trailers.
Torque by Ryder operates separately from Ryder’s existing fleet maintenance locations with its own vehicle technician workforce, allowing for a transactional experience.
“Combining the convenience of mobile maintenance with the simplicity of a transactional model allows us to deliver a superior service to retail maintenance buyers,” says Jordan Wagner, vice president and general manager at Torque by Ryder. “Torque by Ryder is the future of uptime for commercial fleets that do not want to commit to a long-term maintenance contract, while still receiving a service that is backed by Ryder.”
Torque by Ryder is currently available in:
- Georgia
- Oklahoma
- Florida, Texas
- South Carolina
- North Carolina,
In the next 12 months Ryder expects to expand to:
- Virginia
- Maryland
- Kentucky
- Indiana
- Arkansas
- Tennessee
“Driven by the growing demand for agile technology-based solutions, Torque by Ryder was created to provide fleet managers with a new and more convenient way to procure retail maintenance that maximizes fleet uptime,” said Rob Pluta, vice president and chief technology product officer for Ryder’s Fleet Management Solutions business unit. “In addition, self-service capabilities are at the forefront with Torque by Ryder, enabling a seamless retail maintenance interaction between customers and industry-leading Torque by Ryder technicians.”
