Noregon branches into shop management software with ShopPulse
Noregon, a well-known name in the diagnostics and repair side of maintenance, has now expanded into the shop management side with ShopPulse. Among the daily processes the company said the new shop management software will allow repair facilities to automate include:
- Work orders
- Inventory
- Customer relations
- Invoicing
Optimized for laptops and tablets, ShopPulse will make it easier for shops manually recording work orders and other vehicle repair paperwork. Noregon’s training specialists will help shops make the switch and integrate specific processes via two-days of hand-on training.
A key advantage ShopPulse pilot customers found was the integration with Noregon’s JPRO diagnostic tool.
“They can pull vehicle and fault details directly into a work order and automatically create jobs for better communication with customers, improved accuracy, and secure record keeping,” said Dr. Jessica O’Sullivan, Noregon’s VP of product management.
The Greensboro-based company said ShopPulse can simplify the process of creating estimates and converting them into invoices. This will help administrators set parts and labor rates for common jobs, as well as apply customer discounts, and overall reduce clerical work.
“Technicians want to fix trucks, not manually write out work orders or count parts on hand. With ShopPulse they can focus on the tasks that cut down on dwell time and get trucks back on the road,” O’Sullivan said.
Noregon identified the need to integrate diagnostics with shop automation in its 2025 Unpacking the Commercial Vehicle Diagnostic Market report, predicting such a merger of vehicle and shop data as the advent of “Diagnostics 2.0.”
This will all be enabled by new AI tools, the report found. “Predictive and prescriptive insights will rapidly improve as AI pulls from stronger data models built on all aspects of maintenance, from diagnostics and troubleshooting to parts and service.”
Sandeep Kar, chief strategy officer for Noregon and a primary author of the report, noted in recent surveys conducted by Noregon that “inventory management was a major challenge that these [shop customers] were facing.”
ShopPulse is one way the company will seek to bridge the gap.
“What happened in the past was Noregon’s role would end after the diagnostic process was complete,” Kar told Fleet Maintenance. “We didn't get visibility to which part went into that truck or what service was done. Now with the ShopPulse integration, we can assist customers through the entire process and help them improve every stage of service from intake to invoice.
“It basically helps us close the loop,” he concluded.
