Continuous improvement
MirrorEye is on its second iteration, and the aftermarket version can record video to a DVR, which can send 10 minutes of video to fleet managers via a dedicated dongle. The system relays diagnostic and fault code data from the FA 470 telematics device. Information can be tracked through the My Stoneridge app.
Software updates in the last few years have improved how the backup fail-safe camera activates if the primary system goes down. Kracirik teased that an “enhanced diagnostics feature is coming in the next few months.”
“[Fleets will] get notified proactively before the driver actually sees an issue,” he said. “And then those DTCs actually come with very detailed resolution steps from our customer service team.”
The factory-installed camera systems are fully connected into the OEMs’ diagnostic system and can self-diagnose if a cable breaks or a camera goes out and alert the driver that maintenance is needed, Stoneridge CTO Troy Cooprider said.
Stoneridge also has “a pretty extensive fault tree analysis that all our technicians have access to,” along with a 24-hour customer hotline, to better aid drivers in case of technical problems.
A connected trailer partnership with Grote launched in 2024 has also led to additional visibility of the road and overall tractor-trailer health. With the aid of trailer-mounted cameras, the system provides a better rear view. A dynamic overlay appears on the monitor to help a driver know where they will end up on their current reverse angle.
“The goal of that was to provide that rear trailer view and trailer data to the driver in real time all through the J560 connector,” said Mario Gafencu, Stoneridge product design/evaluation specialist.
Maintenance
When MirrorEye was new and upfitters were less familiar with how to install the cables, Kracirik said they could become loose or pinched. Like any video cables, that could affect the feed on the monitors. That is not a common problem anymore, according to Stoneridge.
He cautioned that technicians should be careful, though, when working near the equipment in the cab and around the A-pillar. “Those video coax cables are sensitive, so just be careful as you’re repairing other things in the overhead,” Kracirik said. “Don’t zip tie them too tight; don’t 90 degree them.”
Fleets should also train drivers, especially in sleepers, not to lean on or hang clothing or gear on the monitors. Trying to shift the monitors is also a major no-no.
“Those are not adjustable unless you loosen them up,” he warned. “A lot of drivers will want to point the monitor a little bit more to the left, so they’ll grab it and then end up breaking it.”
Stoneridge offers various levels of training for fleets to ensure they know all this before getting on the road.
“Our head of service will essentially give a virtual training on what are the most common things to repair,” Kracirik said. Depending on fleet size and number of units ordered, Stoneridge will also provide on-site training on updating ECUs, swapping rigs and cables, and if the external camera were to hit something too much for even the breakaway feature to withstand.
These cameras may serve as an excellent lookout, but it’s still up to the driver, after all.