Ryder Systems
66f6ba7d949321547a13f38a Torque By Ryder

Using mobile maintenance to proactively stay compliant

Sept. 27, 2024
The secret to staying in compliance is to not only stay on top of maintenance—but to stay ahead of it. Leveraging mobile services puts you on that path.

For today’s commercial fleet managers, navigating complex state and federal regulations, and maintaining a safe will-maintained fleet of trucks while delivering for customers can be challenging. Even though federal regulatory standards offer a general roadmap, state-specific rules can add twists and turns fleet managers must maneuver to stay on the path to compliance.

Navigating regulations around fleet maintenance is essential to prevent costly fines, fees, and unexpected delays. Taking a proactive stance on preventive maintenance allows for sufficient road space to manage and anticipate nuanced requirements ahead of time— and the Hours of Service (HOS) regulations are no exception. Fortunately, mobile maintenance offers a game-changing solution for proactive fleet management.

Steering through regulatory crossroads

The Federal Motor Carrier Administration’s (FMCSA) HOS regulations affect every commercial vehicle carrier and driver on the road, helping ensure overall road safety by governing the number of hours truckers can drive and when breaks are required—but exactly when HOS regulations apply can be tricky. 

A driver in New York City may face more strict regulations due to high traffic and safety concerns, requiring more frequent rest breaks or limited driving hours during peak times. In contrast, Kentucky’s rural areas may have more lenient enforcement and fewer driving hour restrictions. While long-distance truckers adhere to federal driving limits, local delivery operations in cities like Chicago can benefit from HOS short-haul exemptions.

Fleet managers often face compliance challenges in several key areas—planning appropriate routes and schedules in accordance with HOS; ensuring adequate record-keeping for inspections, repairs, maintenance, and HOS; and scheduling routine inspections and preventive maintenance checks. For instance, the FMCSA mandates regular vehicle inspections, maintenance, and repairs to ensure safety and compliance, but these regulations can vary from one jurisdiction to another. 

Given both the importance and complexity of these rules, planning helps avoid unintentional violations, especially when maintenance issues arise. Often, a reactive approach to fleet maintenance leads to unexpected breakdowns, mechanical failures, and repairs. Waiting to schedule repairs until after something has gone wrong with a vehicle will further complicate compliance and raise safety challenges. 

Proactive maintenance - the key to compliance and cost savings

The secret to staying in compliance is to not only stay on top of maintenance – but to stay ahead of it. Although it may require an initial investment, proactive maintenance can lead to significant cost savings in the long term. 

Well-maintained vehicles are less likely to experience mechanical failures that often lead to unexpected downtime – and by reducing the likelihood of such, fleet managers can help drivers stay within their allowable driving hours and alleviate the pressure they might feel to spend more time on the road to meet delivery schedules. Regular maintenance records provide documentation that vehicles are being properly maintained, which can be crucial during inspections and compliance audits to minimize the risk of fines and penalties. Regular maintenance checks also help solve minor issues early on and reduce repair costs, ultimately extending the lifespan of vehicles. 

The advantages of a proactive fleet maintenance plan are clear, but the logistics of implementing this strategy can be daunting for large and small fleets alike. The trickiest part for many lies in the scheduling and planning. While performing this maintenance may seem straightforward, it also requires working a trip to the shop into a loaded route schedule, and it means truckers are spending their hours of service bringing their truck into the shop and waiting on repairs. That’s where mobile maintenance comes in.  

Stay ahead with mobile maintenance 

Staying ahead with mobile maintenance is not just about compliance or convenience; it’s about strategic foresight. As fleets increasingly seek flexibility in planning, tracking, and paying for on-site maintenance, mobile maintenance can be scheduled based on a fleet’s operational needs. Instead of changing routes and driver schedules every time a vehicle requires maintenance, fleet managers can bring specialty onsite fleet maintenance right to the lot.

In the case of the truck driver who experiences a tire blowout due to worn-out tires – this could have been avoided with proactive maintenance, but it can also be resolved with mobile maintenance. Regular mobile maintenance can catch issues like tire damage early on, with repairs performed during off-hours to minimize the time a truck spends out of service. Fleet managers can take advantage of the downtime vehicles already need, while drivers can more easily maximize their available driving hours, making compliance less of a challenge and more of a routine task.

Mobile maintenance solutions can also integrate various technologies to streamline compliance, offering a powerful combination of on-site services and management tools. This includes electronic logging devices (ELDs), telematics, and mobile apps that automate the logging, storing, and reporting of driving hours, reducing the risk of human error and ensuring that drivers can readily comply with HOS limits. Mobile services with digital platforms offer other features that simply make the job easier – regular maintenance checks are set and scheduled with one click, automated reminders send prompts about upcoming compliance-related tasks, and digital record keeping of compliance-related certifications and maintenance activities can make all the difference for hassle-free audits. 

This is why we took things one step further with our Torque by Ryder retail mobile maintenance solution - an even more convenient way for fleets to procure mobile maintenance with the simplicity of a transactional model. Driven by the growing demand for agile technology-based solutions across Ryder’s customer base, we created Torque by Ryder as a first-of-its-kind retail maintenance offering that operates separately from Ryder’s existing fleet maintenance locations. With a dedicated technician workforce and a fleet of fully equipped mobile maintenance trucks, Torque is designed to ensure services are tailored for reliability and compliance – a pay-as-you-go alternative for fleets in need of swift maintenance services without long-term contracts or commitments. This puts control back in the hands of fleet managers, puts qualified technicians back at the right location whenever and wherever you need them, and ultimately puts drivers back on the road. 

About the Author

Jordan Wagner

Jordan Wagner is the Vice President & General Manager for Torque by Ryder at Ryder System, Inc. In this role, he leads the development and operations of Torque by Ryder, an innovative solution within the company aimed at revolutionizing retail mobile maintenance services. Jordan's extensive career at Ryder spans over 17 years, where he has consistently demonstrated leadership across various business segments.

Prior to his current role, Jordan served as Group Director of Dedicated Transportation Solutions, where he was responsible for process improvement, business strategy, and new product development. Prior to that role, Jordan was the Director of Sales, leading teams in Pennsylvania and the Greater Philadelphia area. His career began at Ryder as a Rental Management Trainee in 2007, and since then, he has held successive positions focused on sales and operations across multiple regions.

Jordan’s expertise includes supervisory skills, business strategy, sales processes, and strategic planning, making him an integral part of Ryder’s leadership. His passion for fostering innovation and efficiency has helped shape Ryder's forward-thinking approach to transportation solutions.

Jordan Wagner holds a Bachelor of Science degree in Labor and Industrial Relations with a Minor in Business from Penn State University.

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