“The competition this year was extremely challenging,” winner Tracey Gennusa said. “From diagnosing issues to a written test, everything was extremely detailed and timed, so I felt up against the clock. I thought for sure I didn’t even place in the top 10. When they called me as the first place winner, I was in shock.”

Hino Trucks holds tenth annual technician competition

May 31, 2018

After a national qualification round to establish 24 finalists, and a day of live competition, four-time finalist Tracey Gennusa walked away with the title.

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Hino Trucks

Hino Trucks announced the winner of their Service Skills Competition during an awards ceremony at the University of Michigan celebrating the tenth annual event.

This competition highlights the hard work and dedication of Hino’s Master Elite Technicians from across the country.

“Hino Trucks will enter the Class 8 Market in 2019 with the Hino XL Series. As our product line continues to expand and evolve, never has it been more important to have skilled technicians deliver the highest level of customer satisfaction and maintain our best in class status in the industry,” said Glenn Ellis, Sr. Vice President of Customer Experience for Hino Trucks..

After a national qualification round to establish 24 finalists, and a day of live competition, four-time finalist Tracey Gennusa from H.K. Truck Services walked away with the title.

Hino’s Master Elite Technicians, a designation reserved for the highest certified Hino truck technician, complete one of the industry’s most comprehensive training programs. The Competition takes this training to the next level and brings the best-of-the-best of this highly skilled group onsite for varying simulated service related situations.

Rounding out the top ten are:

Tracey Gennusa, H.K. Truck Services
David Taylor, Potomac Truck Center
Matthew Bertagnoli, Lynch Truck Center
Daniel Hanna, Transource
Tony Isajiw, Kriete Truck Center, Green Bay
John Hevia, TruckMax Hino of Miami
Kelly Broeren, Kriete Truck Center, Green Bay
Lonnie Reny, O’Connor Motor, Maine
Thoai Cao, Future Ford of Sacramento
Tim Lapan, Ballard Mack

“Our Master Elite Technicians represent some of the most dedicated supporters of the Hino brand," John Musial, Vice President of Service Operations for Hino Trucks, said. "We honor and appreciate the time and effort dedicated to supporting our products, customers and the evergrowing Hino Brand. This competitive platform challenges our technicians and is a driving force behind improving diagnostic skills to deliver the highest level of customer satisfaction and delivering the Ultimate Ownership Experience.”