ORLANDO, Florida – Torque by Ryder, a retail mobile fleet maintenance provider, is offering pay-as-you-go mobile maintenance via the company’s digital platform.
“At Ryder, we already have a contractual solution,” said Mike Waleski, group director of sales, Torque by Ryder. “We knew there were a lot of customers out there that either have overflow or just don't believe in a contractual arrangement. So, we decided that we wanted to be the first nationwide pay-as you-go-retail mobile maintenance company.”
With their platform, Torque by Ryder works with clients to ensure their mobile technicians have what they’ll need on a daily basis in their truck. But if a more specialized repair is needed, they have a solution for that, too.
“In each area, we have places where we stock parts in a warehouse location, and we have parts vendors that'll be able to support that,” Waleski noted. “And then in each market we also have parts runners, so they run parts out to the technicians, and that technician spends time fixing the customer's truck rather than running around for parts.”
For the most efficient response time, Torque by Ryder breaks down the maintenance scheduling process with their digital platform, which allows fleets to schedule preventative maintenance or roadside work through the company’s application. This same platform then provides work estimates that can be approved by fleet managers while also keeping service log of all repair work done.
“We’re led by technology,” Waleski explained. “We’ve got the best technology interface for our customers that allows them to track their appointments, make their own appointments, track their invoices, and their spend by truck and location.”
This ability to only pay for services rendered allows fleets greater financial flexibility and projection abilities.
“Our system gives [fleets] the ability to look at what they have spent and what they will spend in the future when it comes to truck maintenance,” Waleski asserted. “And they’re able to track all that in one spot within our platform.”
