Through a partnership with Daimler Truck North America, Love’s Travel Stops now offers Freightliner truck customers increased service and repair support. The program, called Freightliner ExpressPoint, is available at more than 430 Love’s Truck Care and Speedco locations, with more on the way. The types of light repairs offered are expected to take fewer than three hours.
According to Love's, their technicians will provide:
- Light mechanical warranty repair (1-3 hours)
- Roadside warranty emergency services
- Approved field service and recall campaigns
- Quality workmanship, claim filing, and parts availability with local dealers
Warranty repair services include:
- HVAC
- Alternators and starters
- Brakes
- Driveline
- Engine Cooling
- Exhaust
- Fuel systems
- Suspension
- External engine components
- Wheel-end
- Lighting.
“Love’s Truck Care and Speedco technicians have received comprehensive training from their local Freightliner dealer to provide quality customer service, maximizing uptime for the drivers who keep America running,” said Eric Daniels, VP of total truck care for Love’s.
Love's techs underwent 30 hours of computer-based training to ensure the provided service is comparable to and consistent with service at Freightliner dealerships. They will also use OE software and diagnostic tools similar to dealer facilities.
Dealers near the ExpressPoint locations will also expedite parts, which can be purchased through a user's Pinnacle account, and provide additional customer support if needed.
“We show full commitment to our customers' uptime by expanding select service offerings with more than 400 Love’s Truck Care and Speedco locations to Freightliner customers,” said Paul Romanaggi, chief customer experience officer and GM of service, DTNA. “The strategic partnership with Love’s and our robust Freightliner service network charts a course that ensures reliability and efficiency to increase customer profitability keeping their trucks running.”
