In 2017, PACCAR Parts set a new record with over 16 million global order lines shipped from its distribution centers. Through supply chain systems and technology, PACCAR Parts says it delivered "impressive" levels of order fulfillment to DAF, Kenworth and Peterbilt dealers, and TRP Stores around the world in 2017.
"PACCAR Parts' number one goal is customer uptime. The effectiveness of our supply chain contributes to our high levels of productivity and efficiency, and these qualities are what make us stand out as the leader in aftermarket parts distribution," said David Danforth, PACCAR Parts general manager and PACCAR vice president.
"In addition to our record of shipping 16 million global order lines, we achieved outstanding order shipping accuracy of 99.98 percent and a worldwide same-day order fulfillment rate of over 98 percent. Our global distribution network is exceeding our customers' expectations by providing quality parts and service that is unmatched in the industry," said Danforth.
PACCAR Parts' world-class supply chain performance also enables PACCAR Parts' fleet customers to increase their productivity and profitability, according to the company.
"We are providing our fleet customers with superior aftermarket service," said Laura Bloch, PACCAR Parts assistant general manager - operations. "By offering collaborative uptime solutions in the 365 Center, PACCAR Parts delivers the right parts to fleet customers."
By reducing delivery lead times, PACCAR Parts says it is building on its best-in-class performance.
"We ensure rapid fulfillment and delivery of truck, trailer, bus and engine part orders," said Dick Leek, PACCAR Parts Europe general manager. "Each day, our parts distribution centers (PDCs) ship orders to over 2,200 dealer locations and 132 TRP Stores worldwide. Our parts exceed customer expectations for quality and value; they are backed by an industry-leading warranty and exceptional on-shelf availability at PACCAR dealers worldwide."
PACCAR Parts accomplished this milestone of 16 million global order lines by streamlining its supply chain using process improvements and technology in its PDCs.
"Our speed to delivery, our expansive parts distribution network, and our strong supplier relationships strengthen our commitment to exceeding customers' expectations. We proactively manage dealer inventory to ensure retail availability. What dealers sell today provides a forecast for worldwide availability tomorrow," said Bloch.
PACCAR Parts recently opened two new PDCs in Australia and Panama, further expanding their PDC network to 18 parts distribution centers worldwide.
"Our two newest distribution centers in Brisbane and Panama City shipped out their first orders in December 2017," said Tom Floyd, PACCAR Parts general operations manager. "By leveraging our close proximity to our customers in Australia and Latin America respectively, we expanded our operations to provide our customers with any part at any time."
