How proactive maintenance protects fleet warranties

For years, fleet managers have understood the importance and benefits of adhering to manufacturer maintenance schedules to preserve vehicle warranties. While warranty requirements have not changed, enforcement has become stricter than in the past. OEMs are examining claims more closely, and missing minor maintenance intervals can lead to costly out-of-pocket repairs. Now more than ever, fleets must be vigilant in their maintenance strategies to protect their vehicles and bottom line.

Stricter enforcement of existing warranty requirements

Warranty policies have always outlined specific maintenance requirements. Today, manufacturers are adhering more closely to warranty policies. Things such as missed oil changes or failure to follow service schedules can result in denied claims, which puts the entire burden of repair costs on fleet operators.

The risk is even greater for fleets that rely on long-term warranties. Many commercial vehicles come with warranties extending to 1 year/100,000 miles or beyond, and 5 year/500,000-mile for powertrain. While skipping a few maintenance intervals may not seem critical initially, the consequences can add up over time. A single denied claim due to improper maintenance documentation can lead to unexpected financial strain.

The shift toward non-serviceable components

Another trend affecting fleet maintenance is the move toward non-serviceable components. Now, many components are designed to be replaced entirely rather than repaired. A minor failure that once required a quick fix may now necessitate a full component replacement, increasing downtime and costs.

This shift makes it even more critical for fleet managers to stay on top of routine maintenance. With fewer repairable components, ensuring that every vehicle meets OEM service requirements is essential to prolonging its lifespan and maintaining its warranty coverage.

The role of proactive maintenance in warranty protection

To mitigate these challenges, fleet managers must adopt a proactive approach to maintenance, focusing on three key areas:

1. Strict adherence to OEM service schedules: At a minimum, fleets must follow the manufacturer’s recommended service intervals. Many organizations exceed these requirements to maximize uptime and vehicle longevity, but failing to meet even the baseline requirements puts warranties at risk.
2. Better communication with drivers: It is critical that drivers understand the importance of timely maintenance. Clear, concise communication about warranty-preserving maintenance schedules can help avoid costly mistakes.
3. Optimized downtime for preventive maintenance: When a vehicle requires an unplanned repair, fleet managers should take the opportunity to perform other upcoming maintenance tasks simultaneously. Aligning required services with existing downtime can prevent additional trips to the shop and reduce future disruptions.

Warranty enforcement is being applied more consistently than in the past. With vehicle complexity increasing and repair costs rising, fleet managers must take a disciplined approach to maintenance. By strictly following OEM service requirements, educating drivers, and strategically planning downtime, fleets can protect their warranties, reduce unexpected costs, and maintain operational efficiency.

Working with a fleet management company such as Merchants Fleet, which can help you develop flexible, cost-efficient plans, is essential. This includes providing comprehensive support throughout the vehicle lifecycle with tailored service programs and focused on personalized customer care.