Ford Pro works for fleets with commercial service centers

Ford Pro is continuing to grow the company's offerings for fleets, with specialized service and greater access to repairs through their Elite Commercial Service center network.

Jade Brasher

Sept. 10, 2025

2 min read

Key Highlights

Ford Pro opened its 70th Elite Commercial Service Center
These service centers cater to fleets with specialized and mobile service, oversized bays, and extended hours, advancing Ford Pro's goal to grow its fleet customer base
Ford Pro intends to complete more Elite centers by the end of 2025 and report increased loyalty and repeat orders at the facilities

Ford Pro is continuing to grow its Elite Commercial Service center network to cater to fleet customers, most recently opening its 70th location. This increases the business unit's maintenance services for commercial fleets, with each center offering dedicated facilities, Ford-certified and trained technicians, specialized and mobile service, and more.

“We’re working to prioritize and dedicate capacity to commercial work,” Marty Field, director of Ford Pro Elite Commercial Service Centers, told FM affiliate FleetOwner. These service centers include “not only dedicated bays, but oversized bays [and] extended hours” to better serve Ford’s commercial customers.

Located in 21 markets across the U.S., Ford Pro intends to establish Elite centers in the U.S. top 30 metropolitan markets, according to Field.

This move feeds into Ford Pro's goal to be “a one-stop shop to help [fleet] customers increase uptime and productivity while reducing complexity and the total cost of ownership,” said Ford CEO Jim Farley said in 2021. It also is part of the payoff of Ford Pro's $2 billion investment to establish the Ford Pro Elite Commercial Service Center network in 2023.

Elite Commercial Service Center service bays — These service centers include “not only dedicated bays, but oversized bays [and] extended hours” to better serve Ford’s commercial customers, said Marty Field, director of Ford Pro's Elite Commercial Service Centers.

Are fleets utilizing Ford Pro Elite?

According to Ford Pro, fleet customers are utilizing their services, growing the business unit overall.

“We're seeing increased loyalty,” Field said, referencing an increase in repeat order (RO) volume. “We're seeing not only increased RO volume from our Ford commercial base, but also an increase in the competitive make, which is very encouraging.”

Additionally, Field reported that their centers are seeing more of a variety of fleet work, too, which tells him the network can continue to grow.

“The mix of work is what tells me what's happening with that business,” Field explained. “If it's all municipal business one month and the next month I've got municipal plus I've got some energy company cherry picker trucks in there ... I know that we're starting to really tap into those markets and drive that differentiated experience across many different customers.”

Ford Pro plans to open 14 more Elite Commercial Service Centers by the end of 2025, with a goal to have 125 Elite centers across the U.S. by 2027.

About the Author

Jade Brasher

Senior Editor Jade Brasher has covered vocational trucking and fleets for the past five years. A graduate of The University of Alabama with a degree in journalism, Jade enjoys telling stories about the people behind the wheel and the intricate processes of the ever-evolving trucking industry.