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    1. Shop Operations
    2. Shop Management

    Characteristics of underperforming maintenance departments

    Aug. 10, 2015

    - No formal process for identifying and defining work.

    - Maintenance activities are not focused on equipment criticality.

    - Effective planning does not always precede execution of work orders.

    - Most available maintenance hours are not scheduled.

    - Feedback on work quality is not provided.

    - Operate in “firefighting” or the “squeakiest wheel” mode.

    - Root causes of downtime issues are not well understood.

    - Work completion is not followed by thorough close-out and analysis.

    - CMMS is underutilized.  

    - Constantly overwhelmed and behind with unmanageable work order backlogs.

    - No maintenance-specific key performance indicators (KPIs) used to manage the department.

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